FAQs

For further questions or inquiries, please contact us support@vela.com.
Disabling Index File Usage

Note: Disabling the use of index files will remove reverse trick modes and segment creation capabilities from the XLe
1. Go to Start > Programs > Vela Research -> Media Advantage > Server Configuration
2. You may be present with an error message about logging similar to must be one, none ,or both. Disregard this message and click OK
3. In the Configuration Options interface expand the "Index File Settings" node and set "Use Index Files" to �False�
4. Close the Configuration Options interface.
5. Close the Server Control interface and relaunch Media Advantage.
6. You can play files without indexing them.
7. Note that indexing is now off for everything. Including indexing files created by the MX encoder.

Installing a License Key

1. Close all Vela applications
2. Go to Start > Vela Research > Licensing application
3. Select "New Key"
4. Copy and paste the key into the application. Note that you must use the "Paste" button on the licensing app to get the formatting correct
5. Close the licensing applications
6. You are now ready to go.

Installing Decoder/Encoder Card

1. Download the Installation 4.1.0.11.zip file to the target machine
2. Uninstall any currently installed Vela Software through Control Panel > Add/Remove Programs
3. Reboot if required
4. Turn off the machine and insert the card(s) into PCI slot(s)
5. Reboot computer
6. Ignore Windows messages about recognizing new hardware or installing drivers (the software will take care of this)
7. Unzip the 4.1.0.11 file
8. Double Click on "setup.exe" (NOT the "velasetup.exe") to start the installation.
9. Take the default installation settings
10. Note that the drivers will be installed during the software installation process.
11. Reboot if required.

Upgrading Software

1. Download the Installation XX.XX.X.XX.zip file to the target machine
2. Uninstall the currently installed Vela Software through Control Panel > Add/Remove Programs
3. Important Note for CommandAdvantage Users: You must manually delete the files located in the C:\Program Files\Vela Research\Command Advantage folder (if this directory exists) if upgrading from a version earlier than 4.1.0.9. You do not need to delete the User Manual PDF located in that directory.
4. Reboot if required
5. Unzip the XX.XX.X.XX file
6. Double Click on "setup.exe" (NOT the "velasetup.exe") to start the installation.
7. Take the default installation settings
8. Note that the drivers will be installed during the software installation process.
9. Reboot if required.